Return and Refund Policy

Last updated: [DATE]

This Return and Refund Policy applies to purchases made on [WEBSITE URL] ("the Website"), operated by:

[COMPANY NAME] [Street Address, Postal Code, City] Belgium VAT/Company number: [BE0XXX.XXX.XXX] Email: [support@yourdomain.com]

This policy is provided in accordance with Belgian law (Book VI of the Code of Economic Law) implementing EU Directive 2011/83/EU on consumer rights.

1. Shipping and Delivery Times

Some or all of our products are shipped directly from third-party suppliers and manufacturing partners, which may be located outside the European Union. As a result:

• Estimated delivery times are [7–30 business days], depending on the product and destination. This will be clearly stated on the product page and/or at checkout.
• Your 14-day withdrawal period (see below) only begins once you (or someone you designate) physically receives the goods — not from the order or payment date.
• Orders shipped from outside the EU may be subject to customs duties, import VAT, or clearance delays that are outside our control. [Choose one: "These charges, if any, are the customer's responsibility." / "We cover all customs and import charges."]

2. Right of Withdrawal (14-Day Cooling-Off Period)

If you are a consumer purchasing from within the European Union, you have the right to withdraw from your order within 14 calendar days, without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

If your order consists of multiple goods delivered separately, the 14-day period runs from the day you receive the last item.

2.1 How to Exercise the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement, before the withdrawal period expires. You can do this by:

• Emailing us at [support@yourdomain.com], or
• Using the model withdrawal form below, or
• Any other clear written statement.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To [COMPANY NAME], [ADDRESS], Belgium, [EMAIL]:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*),

Ordered on (*)/received on (*): __________ Name of consumer(s): __________ Address of consumer(s): __________ Order number: __________ Date: __________

(*) Delete as appropriate.

3. Returning the Goods

Once you have notified us of your withdrawal, you must send back the goods without undue delay, and in any event within 14 days of the day you informed us of your withdrawal.

• Please contact us first at [support@yourdomain.com] before sending anything back — because our products ship from partner suppliers, we will confirm the correct return address for your specific order, which may differ from our business address above.
• For low-value items where return shipping (often overseas) would cost more than the item is worth, we may, at our discretion, ask you to keep or dispose of the item and issue your refund without requiring it to be sent back. This is a courtesy we choose to offer; it does not reduce your legal right to a full refund.
• Where a return is required, you will bear the direct cost of returning the goods, unless otherwise stated at checkout. Because items are often shipped from outside the EU, return postage can be significant — we will always tell you the estimated cost before you ship anything back.
• Please return items unused, in their original packaging where possible, and with all labels/accessories included.
• You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning (i.e., more than you would be allowed in a physical shop).

4. Refunds

Once we receive and inspect the returned goods (or receive proof that you have sent them back, if earlier), we will reimburse you:

• The full price paid for the goods, including the standard/cheapest delivery cost you originally paid.
• Within 14 days of receiving your withdrawal notice, though we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them, whichever is earlier.

Refunds will be made using the same payment method you used for the original transaction, unless you expressly agree otherwise. No fees will be charged for the refund itself.

5. Exceptions to the Right of Withdrawal

In accordance with Article VI.53 of the Belgian Code of Economic Law, the right of withdrawal does not apply to, among others:

• Goods made to your specifications or clearly personalized;
• Goods which are liable to deteriorate or expire rapidly;
• Sealed goods which are not suitable for return due to health or hygiene reasons, if unsealed after delivery (e.g. cosmetics, underwear);
• Sealed audio or video recordings, or sealed computer software, unsealed after delivery;
• Goods which become inseparably mixed with other items after delivery.

6. Faulty, Damaged, or Incorrect Items

Separately from the withdrawal right above, all products sold benefit from the legal guarantee of conformity under Belgian law, which protects you for 2 years from delivery against defects that existed at the time of delivery.

If you receive a faulty, damaged, or incorrect item, please contact us at [support@yourdomain.com] with your order number and a description (and photos, if possible) of the issue. Depending on the situation, we will offer a repair, replacement, price reduction, or refund, at no cost to you.

7. How to Contact Us About a Return

For any return, refund, or withdrawal request, please contact:

Email: [support@yourdomain.com] Address: [COMPANY NAME], [Full Address], Belgium

Please include your order number and, where possible, your reason for return to help us process your request quickly.

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This policy does not affect your other statutory rights as a consumer under Belgian and EU law.