Shipping policy

Shipping Policy

Last updated: [DATE]

This Shipping Policy applies to all orders placed on [WEBSITE URL], operated by:

[COMPANY NAME] [Street Address, Postal Code, City], Belgium VAT/Company number: [BE0XXX.XXX.XXX] Email: [support@yourdomain.com]

1. Order Processing Time

  • Orders are typically processed within [1–3 business days] of payment confirmation.
  • Because some or all products ship directly from our third-party suppliers, processing may occasionally take longer during high-demand periods, holidays, or supplier delays. We will notify you of any significant delay.
  • You will receive an order confirmation email once your order is placed, and a shipping confirmation email with tracking information (where available) once it has been dispatched.

2. Shipping Times

As our products are shipped directly from partner suppliers, some of which are located outside the European Union, delivery times vary by product and destination:

Destination Estimated Delivery Time
Belgium [X–X business days]
Rest of EU [X–X business days]
Rest of world [X–X business days]

These are estimates, not guarantees. Delivery times may be affected by customs processing, local carrier delays, weather, or peak periods (e.g. holiday season). Estimated times are also shown on each product page, as they can vary by supplier.

3. Shipping Costs

  • Shipping costs, if any, are calculated at checkout based on your location and the items in your order.
  • [We offer free shipping on orders over €[XX].] (remove if not applicable)
  • Any applicable shipping fee will always be shown before you confirm and pay for your order.

4. Customs, Duties, and Import Taxes

For orders shipped from outside the European Union:

  • Your order may be subject to customs duties, import VAT, or other charges imposed by your country's customs authority once the package reaches your country.
  • [These charges are the customer's responsibility and are not included in the item price or shipping cost. / We cover all customs duties and import charges — you will not be charged extra on delivery.]
  • We have no control over these charges and cannot predict what they may be. Please contact your local customs office for more information if needed.

5. Order Tracking

  • Once your order ships, you will receive a tracking number by email (where the carrier provides one).
  • Tracking updates may take [1–5 days] to appear after dispatch, particularly for international shipments, as they pass through multiple carrier networks before reaching your local postal service.
  • If your tracking number isn't working or hasn't updated in over [10] days, contact us at [support@yourdomain.com] and we will look into it with our shipping partner.

6. Multiple Items and Split Shipments

If your order contains multiple items, they may ship separately from different suppliers or warehouses and arrive at different times. You will not be charged extra for this, and each shipment will have its own tracking information where available.

7. Incorrect Address / Failed Delivery

  • Please double-check your shipping address before completing your order. We are not responsible for delayed or failed delivery due to an incorrect or incomplete address provided by the customer.
  • If you notice an error shortly after ordering, contact us immediately at [support@yourdomain.com] — we will try to correct it before the order ships, but cannot guarantee changes once an order has been passed to our supplier.
  • If a package is returned to sender due to an incorrect address or a failed delivery attempt, we will contact you to arrange reshipment (additional shipping costs may apply) or a refund minus original shipping costs, where permitted by law.

8. Lost, Delayed, or Damaged Packages

  • If your order is significantly delayed beyond the estimated delivery window, lost in transit, or arrives damaged, please contact us at [support@yourdomain.com] with your order number.
  • We will investigate with the carrier and/or supplier and offer an appropriate solution: reshipment, replacement, or refund.
  • Please retain the original packaging and take photos of any damaged items, as this may be required for a carrier claim.

9. Right of Withdrawal and Returns

Your legal right to withdraw from your order (14 days from delivery) and our return process are described in our [Return and Refund Policy]([LINK TO RETURN POLICY]), which forms part of these shipping terms.

10. Contact Us

For any shipping-related question, please contact:

Email: [support@yourdomain.com] Address: [COMPANY NAME], [Full Address], Belgium

This policy does not affect your statutory rights as a consumer under Belgian and EU law.