Terms of service

Terms of Service

Last updated: [DATE]

Please read these Terms of Service ("Terms") carefully before using [WEBSITE URL] (the "Website") or placing an order. By accessing the Website or placing an order, you agree to be bound by these Terms.

1. Who We Are

[COMPANY NAME] [Street Address, Postal Code, City], Belgium VAT/Company number: [BE0XXX.XXX.XXX] Email: [support@yourdomain.com]

These Terms are governed by Belgian law, including the Belgian Code of Economic Law and the EU Consumer Rights Directive (2011/83/EU), as implemented in Belgium.

2. Products and Sourcing

The Website sells physical consumer products. Some or all products are shipped directly from third-party suppliers and manufacturing partners, which may be located outside the European Union (a "dropshipping" or fulfillment model). By placing an order, you acknowledge that:

  • Product images, descriptions, and specifications are provided as accurately as possible but may vary slightly from the item received (e.g. minor color, packaging, or labeling differences), as we rely on supplier-provided information.
  • Estimated delivery times are typically [7–30 business days], depending on the product, destination, and supplier logistics, and are stated on the product page or at checkout. These are estimates, not guarantees.
  • Orders shipped from outside the EU may be subject to customs duties, import VAT, or clearance delays outside our control. [Choose: "These charges are the customer's responsibility." / "We cover all customs and import charges."]

We remain fully responsible to you as the seller for the products sold on the Website, regardless of our sourcing or fulfillment arrangements.

3. Orders and Contract Formation

  • Placing an order constitutes an offer to purchase, which we accept when we send you an order confirmation email. A contract of sale is formed at that point.
  • We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or stock unavailability from our suppliers, in which case you will be notified and fully refunded.
  • All prices are displayed in [EUR], inclusive of applicable VAT, unless stated otherwise. Shipping costs, if any, are shown separately at checkout before you confirm your order.

4. Payment

  • We accept the payment methods displayed at checkout (e.g. credit/debit card, [PayPal, Bancontact, etc.]).
  • Payment is processed securely via third-party payment providers. We do not store your full card details.
  • Full payment is required before an order is processed and shipped, unless otherwise stated.

5. Right of Withdrawal, Returns, and Refunds

As a consumer purchasing within the EU, you benefit from a 14-day right of withdrawal and, where applicable, a legal guarantee of conformity. Full details on returns, refunds, and exceptions are set out in our [Return and Refund Policy]([LINK TO RETURN POLICY]), which forms part of these Terms.

6. Intellectual Property

All content on the Website — including text, graphics, logos, product images, and design — is owned by or licensed to [COMPANY NAME] and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from this content without our prior written consent.

7. Acceptable Use

When using the Website, you agree not to:

  • Provide false, inaccurate, or fraudulent information when placing an order;
  • Use the Website for any unlawful purpose or in a way that could damage, disable, or impair it;
  • Attempt to gain unauthorized access to any part of the Website, our systems, or related networks;
  • Use automated means (bots, scrapers) to access or extract data from the Website without our consent.

We reserve the right to suspend or terminate access to the Website for any user who breaches these Terms.

8. Limitation of Liability

To the fullest extent permitted by Belgian law:

  • We are not liable for indirect, incidental, or consequential damages arising from your use of the Website or the products purchased, except in cases of intent or gross negligence.
  • Nothing in these Terms limits or excludes liability that cannot be limited or excluded under Belgian law (e.g. liability for death or personal injury caused by negligence, or liability arising from the legal guarantee of conformity).
  • Our total liability for any claim relating to an order is limited to the price paid for the product(s) concerned, except where mandatory law provides otherwise.

9. Delivery Issues, Loss, and Damage in Transit

  • Risk of loss and title to products pass to you upon delivery.
  • If a parcel is lost, significantly delayed, or arrives damaged, please contact us at [support@yourdomain.com] with your order number as soon as possible so we can investigate with the carrier/supplier and arrange a replacement, refund, or other appropriate remedy.

10. Third-Party Links and Services

The Website may contain links to third-party websites or use third-party services (e.g. payment processors, analytics, shipping carriers). We are not responsible for the content, policies, or practices of these third parties. Please review their respective terms and privacy policies.

11. Privacy

Your personal data is processed in accordance with our [Privacy Policy]([LINK TO PRIVACY POLICY]), in compliance with the GDPR (Regulation (EU) 2016/679) and Belgian data protection law.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or for legal/regulatory reasons. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Website after changes take effect constitutes acceptance of the new Terms. Material changes will, where required, be communicated to you in advance.

13. Governing Law and Dispute Resolution

  • These Terms are governed by Belgian law, without prejudice to any mandatory consumer protection rules of your country of residence if you are an EU consumer.
  • If you are a consumer, any dispute will first be addressed by contacting us directly at [support@yourdomain.com]. If unresolved, you may also submit a complaint via the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr
  • Any dispute not resolved amicably or via ODR will be subject to the exclusive jurisdiction of the courts of [Brussels / relevant judicial district], Belgium, without prejudice to any mandatory right you may have to bring proceedings in your own country of residence as an EU consumer.

14. Contact

For any questions about these Terms, please contact:

Email: [support@yourdomain.com] Address: [COMPANY NAME], [Full Address], Belgium

By using this Website or placing an order, you confirm that you have read, understood, and agree to these Terms of Service.